If you are not satisfied with the installation or the product itself please contact your service provider. See clause 4 'Liability for defective work' in your MDC Energy Efficiency Funding Agreement.
If you have a question or complaint about the funding agreement itself, talk to us.
We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.
Please complete the online form (link below) and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint or question, you will be able to attach them.
When we receive your complaint or enquiry, we will:
- acknowledge your complaint or enquiry immediately and;
- gather and evaluate information about your complaint or enquiry and;
- respond to you within 20 working days.
If you have a complaint and MDC cannot resolve it, you may refer your complaint to Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.
You can contact FSCL:
