Frequently Asked Questions

An eligible person has a permanent disability that lasts for at least six months and prevents them from undertaking any one or more of the following five aspects of a public transport journey unaccompanied and in a safe and dignified manner:

1. Getting to the place where the transport departs
2. Getting onto the transport
3. Riding securely
4. Getting off the transport
5. Getting to the final destination point.

Your impairment is the only criteria for eligibility and not issues relating to the availability of local public transport.

If you are a member of a registered support agency, you should contact them directly to arrange a Total Mobility assessment.

Once the assessment is completed, you are deemed eligible. A Total Mobility card will be ordered and posted to you within 10 working days.

If you are not a member of a registered support agency, contact Marlborough District Council and we will put you in contact with an appropriate agency so they can arrange an assessment for you.

The assessment usually takes 20-30 minutes. Your photo will be taken for your Total Mobility identification card. The assessment usually takes place at the support agency office or in your own home however they can also visit hospitals, rest homes etc.

The subsidy is 50% of the fare, up to a maximum of $15 per one way trip. If the total fare is more than $30 the client must meet the additional cost.

Not all transport operators provide Total Mobility services. Please check at the time of booking that the transport operator is part of the Total Mobility scheme.

Yes. Please let the transport operator know you require a wheelchair van and are a Total Mobility member when booking your transport. Vehicles with wheelchair hoists may need to be booked in advance. Availability may be limited during evenings and weekends.

Give your card to the driver at the beginning of your journey. The driver will check your identity and calculate your fare subsidy at the end of the journey.

Yes. Other regions using electronic cards are:

• Auckland
• Canterbury
• Wellington
• Horizons (Levin-Whanganui-Taumarunui-Dannevirke)
• Northland
• Otago
• Southland
• Taranaki
• Nelson
• Waikato

If you are travelling to the regions below you will need to contact us at least seven days prior to your travel and we will post you vouchers to use. The regions still using paper vouchers are:

• Bay of Plenty
• Gisborne
• Hawkes Bay
• West Coast

No, only members of the Total Mobility scheme can use the services. The caregiver may travel with the member but may not use the member’s card for their own travel.

Yes, however as the eligible Total Mobility user you are required to remain in the vehicle for the entire duration that your companion travels.

Contact the Total Mobility team on 03 520 7400 to order a replacement card. You may be charged a replacement fee.